Lifetime Warranty
At GECKARO, we want your wall-climbing gecko to keep the fun going for as long as possible. That’s why every GECKARO purchase is backed by our Lifetime Warranty against qualifying manufacturing defects.
If your GECKARO develops a covered fault during normal use, contact us and we’ll work with you to make it right.
What’s Covered
Our Lifetime Warranty covers defects in materials or workmanship affecting the normal function of your GECKARO, including eligible issues with:
- Internal electronic components
- Motor or movement system
- Remote-control functionality
- Charging components
- LED lighting system
- Manufacturing-related structural defects
Coverage applies to the original purchaser and is valid for the lifetime of the product.
What’s Not Covered
The warranty does not cover damage caused by:
- Accidental drops, impact, crushing, or misuse
- Water or liquid damage
- Improper charging or use of incompatible power sources
- Normal cosmetic wear and tear
- Scratches, discoloration, or surface damage
- Damage caused by pets, chewing, or biting
- Unauthorized modifications, repairs, or disassembly
- Lost or stolen products
- Lost accessories, remotes, charging cables, or manuals
- Damage resulting from use contrary to the supplied instructions
The warranty is intended to cover genuine manufacturing defects, not damage caused by everyday accidents or improper use.
How to Make a Warranty Claim
If you believe your GECKARO is covered by our warranty, contact our customer support team with:
- Your full name
- Your order number or proof of purchase
- A short description of the issue
- Photos or video showing the problem, where reasonably possible
Our team will review your claim and let you know the next steps.
Warranty Resolution
For approved warranty claims, GECKARO may, at our discretion:
- Repair the product
- Replace the defective product or component
- Provide an equivalent replacement if the original version is no longer available
Replacement products may vary slightly in color, packaging, or design where the original version is unavailable.
Unless required otherwise by applicable law, the Lifetime Warranty does not automatically include refunds.
Shipping Costs
If a warranty claim is approved, we will let you know whether any shipping costs apply before processing the replacement.
Customers should not return products without first contacting GECKARO support and receiving return instructions.
Original Purchaser Only
The Lifetime Warranty applies only to products purchased directly from GECKARO or an authorized GECKARO sales channel and is not transferable to subsequent owners.
Proof of purchase may be required.
Consumer Rights
This warranty is provided in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy is intended to limit rights that cannot legally be excluded or restricted.
Contact Us
For warranty assistance, contact us through our Contact Us page and include your order details.
GECKARO — Built for more play. Backed for the long run.